Shop Policy
Refunds and Returns
We want you to be happy with what you bought. Here is exactly how returns work, and what you are entitled to.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.
Faulty or damaged items
If something arrives broken, faulty, or not as described, contact us within 14 days of receiving it at hello@versevibe.net. A photo of the problem helps us sort it quickly. We will replace the item or refund it, including any postage you paid — whichever you prefer.
Changed your mind
We are not required to refund change-of-mind purchases, but we would rather you were happy with what you bought. If you let us know within 14 days of receiving an item, and it is unused and in its original condition and packaging, we will refund the purchase price. Return postage is at your cost, and we recommend a tracked service, as we can only refund items that reach us.
Items marked as clearance or final sale are excluded from change-of-mind returns.
Orders collected at church
If you collected your order at C3 Church Mandurah, you are welcome to bring it back to us the same way rather than posting it. Come and find us before a Sunday service, or email first to arrange a time.
How refunds are paid
Refunds go back to the original payment method. Once we process a refund it usually appears within five to ten business days, though that timing is up to your bank rather than us.
How to start a return
Email hello@versevibe.net with your order number, what you would like to return, and why. We are a volunteer-run shop, so please allow a day or two for a reply — we will always come back to you.